The FLATO Club Program is a rewards program offered by FLATO Developments and Flato Home to their customers. A customer is defined as a home buyer who purchased a home from FLATO Developments or a customer of Flato Home who has registered at flatohome.com.
There are three membership tiers in the Program: Bronze, Silver and Gold. Achieving Silver or Gold status requires a minimum purchase amount per year, as explained below. All membership tiers enjoy a variety of benefits made available by FLATO Developments and FlatoHome.com. Benefits and promotions may vary by tier, for example Gold members receiving a greater number of benefits in a 12 month period compared to our Bronze & Silver tiers. Benefits include rewards, special offers, discounts exclusive events, webinars, tips, and advanced access to new products, etc.
All members are automatically granted Bronze membership status upon enrollment. A member will remain a Bronze member indefinitely unless the minimum annual spend required to achieve Silver or Gold status is met.
Silver status is conferred on those registered FLATO Club members who spend a minimum of $350 on merchandise during a 12-month period. At the end of a 12-month period from receiving any new membership status FLATO will re-evaluate the members total spend for the preceding 12 months. If a member does not requalify for Silver status and does not qualify for Gold status, the member will revert to Bronze status.
Gold status is conferred on those registered FLATO Club members who spend a minimum of $1,000 on merchandise during a 12-month period. At the end of a 12-month period from receiving any new membership status FLATO will re-evaluate the members total spend for the preceding 12 months. If a member does not requalify for Gold status and does not qualify for Silver status, the member will revert to Bronze status.
FLATO Club Points
Under the Program, all three tiers of membership will have 10 FLATO Club points credited to their FLATO Home Bank for every 1 U.S. or Canadian dollar spent (as applicable based on country of purchase) (a “FLATO Club Point”).
We may offer bonus point events from time to time and in that circumstance the bonus points offer would apply. Separate terms and conditions will apply to each bonus points offer.
You must provide your FLATO Club registered e-mail address to have any FLATO Club Points credited to your FLATO Home Bank.
FLATO Club points may be earned through qualifying actions as well as the purchase of merchandise on www.flatohome.com, in the FLATO Developments Décor Centre or at the FLATO Head Office presentation centre. FLATO Club Points cannot be earned towards the purchase of e-gift cards, taxes, shipping, or any subscription program.
As part of the benefits of being a member, your FLATO Club Points may be redeemed for rewards or applied to future purchases by FlatoHome.com and FLATO Developments. For example, 100 collected FLATO Club Points can be redeemed on flatohome.com as a $1 credit towards a future purchase. FLATO Club points can also be redeemed as FLATO Décor Dollars. 100 FLATO Club Points can be redeemed as $10 Décor Dollars in the FLATO Décor Centre. The maximum amount of FLATO Club Points to be redeemed as FLATO Décor Dollars is 25,000 points, which is equivalent to $2,500 FLATO Décor Dollars. FLATO Club Points do not count toward www.flatohome.com’s free shipping threshold. FLATO Club Points can only be redeemed in the FLATO Décor Centre, FLATO Presentation Centre or, if redeemed online at www.flatohome.com. Only valid to Canadian and American residents.
FLATO Club Points themselves have no cash value and can only be redeemed for FLATO Décor Dollars and dollars that used towards purchases on FlatoHome.com. All points can be redeemed to FLATO Décor Dollars, including the bonus points that are collected from FlatoHome.com promotions. FlatoHome.com may allow FLATO Club Points to be redeemed for other benefits or items of merchandise from time to time. However, FLATO Club Points are not redeemable for cash, for gift cards or for e-gift certificates and FLATO Club Points cannot be used as payment for any in-store paid services.
FLATO Club Point Expiration
It is our hope that you redeem your FLATO Club Points on a regular basis. All unredeemed FLATO Club Points will expire when a program member has not engaged in FLATO Club Point activity associated with that membership account (through purchase or redemption) for 36 months or more. If you have questions regarding the date of your last FLATO Club Point activity or your last purchase, please check your FLATO Club page (https://flatohome.com/pages/flato-club-rewards). If you feel FLATO Club Points have been expired in error, please email Customer Service at firstname.lastname@example.org for assistance.
FOR FLATO HOMEOWNERS
For all customers who purchased a home or leased a unit from FLATO Developments, FLATO will honor this purchaser or leaser instantly with a Gold Tier Membership. Once the membership is activated, the membership minimum spend will be required to maintain the membership level. Please reference the paragraph “Gold Membership” for more details.
All homeowners will be presented with a gift card from FlatoHome.com after 6 months of completing a purchase with FLATO Developments. All gift cards will be emailed to the registered homeowners. After initial registration please allow approximately 7-10 business days for your Gold membership to be activated. If the Gold Membership is not activated after 10 business days from registering on FlatoHome.com, please contact our Customer Service at email@example.com.
We recommend all FLATO Homeowners redeem their collected Flato Club Points to date as Décor Dollars prior to their FLATO Décor appointments. FLATO also recognizes any dollars that are spent in our Décor Centre and adds them towards your FLATO Club Points. For every $2 spent in the FLATO Décor Centre the purchaser will receive 1 FLATO Club point back in their account up to a maximum of 250,000 points. FLATO Club Points are not earned on any paid amounts from a voucher, gift card or FLATO Club Points reward. The minimum spend of $500 is required to qualify of this offer.
For example, a homeowner who spent $10,000 in our Décor Centre, will collect 20,000 FLATO Club Points, which can be redeemed for $200 towards any merchandise purchase on FlatoHome.com. This $200 has no cash value and can not be redeemed to cash in the FLATO Décor Centre.
The FLATO Club Points policy is effective as of May 10, 2021.